What Is Speedpass?
How It Works
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We're always looking to expand and evolve the Speedpass+ app experience. Coming soon to the Speedpass+ app is a new way to pay and ability to earn an incentive.
Save Time and 6¢ a Gallon
When you link an ExxonMobil Smart Card to your Speedpass+ app you can save 6¢/gallon* at Exxon and Mobil stations.
*Purchase at least 45 gallons of Exxon or Mobil brand fuel in a billing cycle. Savings apply from the first gallon up to 100 gallons every qualifying billing cycle. Subject to credit approval. See application for details.
Frequently Asked Questions
How do I use the Speedpass+ app?
It’s easy. Launch the Speedpass+ app. Select “Speedpass+” and find your pump number. Select the one that corresponds to your pump, and authorize the transaction.
How does the Speedpass+ app know my location?
ExxonMobil takes privacy very seriously, so your location will never be used without your permission. Speedpass+ obtains your location from your mobile phone through its geo-location feature. If your location based services are turned on, the Speedpass+ app will be able to use it to identify which station you are at. If your location based services are turned off, or there is interference, you will be directed to scan the QR code.
What if the app doesn’t recognize my location?
No worries. The Speedpass+ app will direct you to scan the QR code on the pump and register it that way.
How do I scan the QR code?
When you are directed to "scan the QR code," your phone's camera will open automatically in the Speedpass+ app. Hold your phone two inches away from the pump, and center the QR code (looks like a pixilated square) on your screen. The app will scan the code once it’s in view.
How do I select my grade of fuel?
Select as you normally would at the pump.
Where is my receipt?
In the Settings tab, you can select how you’d like to receive your receipt. You can choose to receive receipts through email, at the pump, both, or not at all. Whichever option you choose, a history of your transactions is available in the receipt section. Historical receipts can be viewed, printed from an iPhone, forwarded via email, or deleted from memory.
Can I access the Speedpass+ app with my phone number like other ExxonMobil loyalty programs?
No. The Speedpass+ app does not use your phone number.
Please note that the Speedpass+ Rewards Program has concluded. Don’t forget to redeem your Reward Points by September 1, 2014.
Can I share or give my Reward Points as a gift to family or friends?
No. Your reward points are not transferable.
How do I redeem my Reward Points from within the app?
Now for the fun part! When you reach 1,000 Reward Points, just select the "Redeem" button to exchange points for rewards. The app will provide you with a unique code (one-time use only) that you can copy and paste into your Google Play account if you have an Android phone, or your Amazon.com account if you have an iPhone.
Why did ExxonMobil deposit 2,000 Reward Points into my Speedpass+ account?
ExxonMobil would like to thank you for being a valued customer and for using the Speedpass+ app. In appreciation for your help to make the Nashville Speedpass+ pilot a success, all Speedpass+ customers who have used the app since January 1, 2014 will receive 2,000 Reward Points that can be redeemed for a $20 Amazon.com Gift Card or Google Play™ Promo Code.
Can I still use the Speedpass+ app for my purchases?
Yes, you can continue to use the Speedpass+ app for fuel and car wash purchases at participating Exxon and Mobil branded stations.
If I have less than 1,000 Reward Points, would I be able to redeem these?
Unfortunately, if you haven’t reached 1,000 Reward Points, you wouldn’t be able to redeem these points.
Do my Reward Points expire?
Yes. Please redeem your Reward Points by September 1, 2014 for an Amazon.com Gift Card** or Google Play™ Promo Code.
If I'm participating in the return and earn rewards program, can I apply those points to my Speedpass+ Rewards Program or vice versa?
No. These are two separate rewards programs, so it's only possible to use your return and earn reward points for valuable cents-off-per-gallon statement savings, and your Speedpass+ Reward Points for great rewards from Amazon.com or Google Play.
Why am I no longer receiving Speedpass+ Reward Points for my fuel and car wash purchases?
The Speedpass+ Rewards Program has concluded. We are making exciting updates to the app. Stay tuned for more information at www.speedpassplus.com.
Can I use my Reward Points after September 1, 2014?
No. You must redeem your Reward Points by September 1, 2014 for an Amazon.com Gift Card code or Google Play™ Promo Code.
Will there be a new Speedpass+ Rewards Program?
We are always looking to expand and evolve the Speedpass+ app experience. Stay tuned for exciting app updates on www.speedpassplus.com.
What types of phones run the Speedpass+ app?
The Speedpass+ app is available in the App Store for iPhone 4/4s/5/5c/5s and in Google Play for phones running Android OS 2.3.3+ and higher.
How do I add my ExxonMobil Consumer Credit Card?
Launch the Speedpass+ app. Select Settings, then Credit Cards. Enter your ExxonMobil Consumer Credit Card information.
What if I don't have an ExxonMobil Consumer Credit Card to link to the Speedpass+ app?
Please go to www.exxonmobilcard.com to learn how to apply for an ExxonMobil Consumer Credit Card.
Which credit cards will the Speedpass+ app accept?
At this time, the Speedpass+ app accepts ExxonMobil Private Label and Smart Cards.
I already have a Speedpass+ account but now want to switch my credit card payment type (Visa, MasterCard, etc.) to my existing or new ExxonMobil Consumer Credit Card. How do I do this?
Open the app. Go to Settings. Go to Credit Cards. Click "Add Another". Enter in your credit card info, then click "Add Card" to finish the switch.
How secure is the app?
The Speedpass+ has the same security standards as any bank, so your data is kept private and secure. The initial setup process also has built-in customer authentication steps to confirm the validity of the customer and credit card.
What happens if my phone is lost or stolen?
We sure hope you don’t lose your phone. But just in case, we recommend adding an extra layer of security to the Speedpass+ app by enabling a PIN number.
How is my credit card information stored on the Speedpass+ app?
All information is stored in a secure environment.
Is it safe to use my cell phone at a gas pump?
Independent research shows that smartphone technology can be used safely for pump payment. Please use your phone responsibly and safely.
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Never use your cell phone when driving, or talk to others when they are driving. Please use your phone responsibly.
Make sure your car is parked safely and shut off before using your phone.
Don't use your phone when walking across the station. There are cars and people moving here, and we don’t want you to run into either.
Remain alert and aware of your surroundings. This can prevent all kinds of mishaps, whether you're using your phone here, or somewhere else.
Don't use your phone while standing in the vehicle lane. It’s for vehicles, and we want you to be safe.